Privacy Policy

“ALHAMBRA SUITES” is committed to protecting the privacy of users who access this website and/or any of its services. The use of the website and/or any of the services offered by “ALHAMBRA SUITES”” implies the user’s acceptance of the provisions contained in this Privacy Policy and that their personal data will be processed as stipulated. Please note that, although there may be links from our website to other websites, this Privacy Policy does not apply to other companies or organizations to which the website may redirect. “ALHAMBRA SUITES” does not control the content of third-party websites, nor does it accept any responsibility for the content or privacy policies of these websites.

Privacy Concerns

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we provide the following information about the processing of personal data that you may provide us:

– Who is responsible for processing your data?

ALHAMBRA CEREZAL SL (“ALHAMBRA SUITES”)

Our data is located at the top of this legal notice.

We process the information provided to us to provide and invoice our services and products.
If you give us your consent, we may also process your data to send you information about products, services, or activities.

– How long will we keep your data?

The personal data provided will be kept for the strictly necessary time. That is, as long as you are a user of our services or want to continue receiving information.

– What legitimacy do we have to process your data?

The legal basis for the processing of your data is the consents you give us.
(Minors under 14 years) It will be understood that the information sent by minors under 14 years has been done with the consent of their legal representatives. If this is not the case, the legal representative must inform us as soon as possible.
Compliance with applicable laws or execution of a contract. In specific circumstances, we may need to process your personal data to comply with a relevant law/regulation, or to comply with our obligations under a contract to which you are subject.

– Who will we communicate your data to?

The data will not be communicated to third parties unless required by law or necessary to fulfill the purpose of the treatment.

– What rights does the user have and how can they exercise them?

Any person has the right to obtain confirmation of whether we are processing their personal data or not.
They also have the right to withdraw previously given consent.
Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or request the deletion of the same when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, interested parties may request the limitation of the processing of their data, in this case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested party may object to the processing of their data. In this case, we will stop processing it, except for compelling legitimate reasons or for the exercise or defense of possible claims.
Interested parties also have the right to data portability.
Finally, interested parties have the right to file a complaint with the competent Control Authority.

How can you exercise your rights?

You can exercise your rights of access, rectification, limitation, portability, information, deletion, and cancellation, not to be subject to automated individual decisions, by sending us a written request attaching a copy of a document addressed to the administration of ALHAMBRA CEREZAL SL (“ALHAMBRA SUITES”) to our address at C/Espoz y Mina, 8, 28012, Madrid or by email to info@suitealhambra.com.

– How did we obtain your data?

The personal data we process comes from the interested party themselves, who guarantees that the data provided is true and is responsible for informing us of any changes to it. The data marked with an asterisk is mandatory in order to provide the requested service.

– What data do we process?

The data we process falls into the following categories:

Identifying data.
Postal or email addresses.
Other data requested in our forms.

The data is limited, as we only process the data necessary for the provision of our services and the management of our activity.

– What purpose do we process your data for?

We may process your personal data for the following purposes:

Provide the contracted accommodation services.
Respond to your requests for information about our accommodation services.
Where we have legal obligations, process personal data.
Plan and develop organizational aspects (such as internal communications, budgets, project administration, and management);
Process payments for the desired accommodation.
Manage the website.
For any additional purpose for which we are required to notify you and obtain your consent, including purposes required by local legislation, we will obtain your consent before processing your personal data for those purposes.

What Security Measures Do We Apply?

We apply the security measures established in article 32 of the GDPR, therefore we have adopted the necessary security measures to guarantee an adequate level of security to the risk of the data processing we carry out, with mechanisms that allow us to guarantee the confidentiality, integrity, availability, and permanent resilience of the treatment systems and services.

Some of these measures are:

Information on data processing policies to personnel.
Regular backup copies.
Access control to data.
Regular verification, evaluation, and assessment processes.

Disclaimer

“ALHAMBRA SUITES” strives to ensure that the data and information provided on its website are up-to-date at all times. It does not guarantee or take responsibility for the accuracy and updating of the content of the website, reserving the right to modify this content at any time. “ALHAMBRA SUITES” will be responsible for the information that can be obtained through links included on the website.

Commercial relationships between customers will be governed by the general conditions that, if necessary, would be established by “ALHAMBRA SUITES” in a specific document for this purpose, or for specific agreements that may be reached with customers.

Information and Commercial Advertising Policy.

“ALHAMBRA SUITES” commits through this means not to carry out misleading advertising. To this end, therefore, formal or numerical errors that may be found in the content of the different sections of the Website will not be considered as deceptive advertising, produced as a result of incomplete maintenance and/or updating of the information contained in these sections. “ALHAMBRA SUITES”, as a result of the provisions in this section, undertakes to correct them as soon as it becomes aware of such errors.

“ALHAMBRA SUITES” undertakes not to send commercial communications without identifying them as such and without the prior consent of the client, in accordance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce. For this purpose, all information sent to clients of “ALHAMBRA SUITES” that aims to maintain the existing contractual relationship between the client and “ALHAMBRA SUITES”, as well as the performance of the tasks of information and other activities inherent to the service contracted by the client, will not be considered commercial communication.

Terms of Use. Jurisdiction and Applicable Laws.

The use of this website implies full acceptance of the terms of this legal notice. This Legal Notice and all the relationships established between “ALHAMBRA SUITES” the User of the Website and its services will be governed by what is established in Spanish legislation.

Last revision: September 2025.